It applies three things to your neck at once: red and near infrared light from 36 LEDs at 660nm and 850nm, therapeutic heat at one of three levels, and vibration massage at one of three levels. It is a comfort and muscle relaxation device, cordless, and worn hands free.

Yes. They are on separate controls, so any combination works, including light with gentle vibration and no heat at all.

Three levels: 45°C, 55°C and 65°C. Level three is genuinely hot. Start on level one. If you have reduced sensation anywhere in the area, stay on level one and check your skin after each session.

3000mAh, which is about 2 hours of continuous use, or roughly six twenty minute sessions. It charges over USB C in about 3 hours. Running the top heat setting the whole time will shorten that, since heat draws the most power.

It is 85cm long and 12.5cm wide with an adjustable velcro closure, so it is one size and it also wraps a shoulder, an upper or lower back, or a knee.

Crystal velvet, which is soft, breathable and chosen for comfort during long wear rather than for how it photographs.

Yes. It is made in an ISO certified facility, third party tested, and carries CE, FCC and RoHS, plus EN 60335 for electrical safety and EN 61000 for electromagnetic compliance. It is a consumer wellness device rather than a medical device, and it is not FDA cleared. Anyone in this category telling you their wrap is FDA approved is not being straight with you.

One twenty minute session a day is the pattern most people settle into. Two on a bad day is fine.

The warmth and the loosening are immediate. A change in your day to day baseline takes consistent use over three to four weeks. That is the honest answer, and it is why the guarantee runs for ninety days rather than fourteen.

No. Do not fall asleep wearing it, and do not use it unattended.

Check with your doctor first if you are pregnant, have an implanted electronic device such as a pacemaker, take medication that increases light sensitivity, or have broken skin, reduced sensation, or a diagnosed condition affecting your neck, spine or skin.

It is a comfort device, not treatment, so it is not a replacement for anything your doctor or physio has you doing. If you are unsure how it fits with your care, ask them.

Free on every order.

3 to 7 working days, and every order leaves within 24 hours. Shipping is free, and you get tracking by email as soon as it goes out.

We ship to the United States, Canada and the United Kingdom. Orders leave within 24 hours and arrive in 3 to 7 working days with tracking, depending on where you are.

90 days from delivery, used or unused. Email support and we send you a return label. No restocking fee, no need for the original box, and we do not ask you to prove you used it properly. Refunds land back on your original payment method within 5 business days of us receiving the parcel.

Email support@tryneckrevive.com with your order number and a photo, and we replace it. Every unit is covered by a 1 year warranty against any defect.

Email us as soon as possible. If it has not been dispatched we will change or cancel it. If it has already gone out, the 90 day guarantee still covers you.